Slow or after-hours replies
Prospects message in the evening or weekend and get no answer until the next working day, by which time they've contacted a competitor.
WhatsApp automation
WhatsApp Automation for Malaysian Businesses
In Malaysia, customers message businesses on WhatsApp first, and if replies are slow, the sale goes elsewhere. We set up WhatsApp automation on the official WhatsApp Business Platform: instant replies, lead qualification, bookings, and follow-ups, connected to your CRM and handed to your team when a human is needed.
Where WhatsApp enquiries get lost
Ad and form leads never followed up
Leads from Click-to-WhatsApp ads and website forms need fast first contact. Without automation, many never get one.
Details retyped by hand
Staff copy names, requirements, and phone numbers from chats into spreadsheets, slowly and with errors.
Risky unofficial tools
Bulk-messaging tools that automate a regular WhatsApp account can get the number banned. The official platform exists to avoid that.
What's included
What our WhatsApp automation includes
Setup of the official WhatsApp Business Platform and number verification
Auto-replies, menus, and FAQ answers for common questions
Lead qualification flows that collect key details and route hot leads to a person
Appointment confirmations, reminders, and follow-up message templates
CRM, Google Sheets, and email sync, built with n8n or direct integrations
AI-assisted replies with a clear handoff to a human
Click-to-WhatsApp ad integration, plus guidance on opt-in and message-template rules
Our process
How we set up WhatsApp automation
01
Map your conversations
We review the questions customers ask and the steps from first message to sale.
02
Set up the platform
We register and verify your number on the WhatsApp Business Platform and create approved message templates.
03
Build the flows
We build replies, qualification, and follow-ups, and connect them to your CRM or sheets.
04
Test, launch, and tune
We test with real scenarios, launch, and refine based on how customers actually respond.
FAQ
Common questions
Is this the official WhatsApp API? Could my number be banned?
We use the official WhatsApp Business Platform, which is built for business automation. Unofficial tools that automate a regular WhatsApp account risk the number being blocked, so we don't recommend them.
Can I keep my existing WhatsApp number?
Often yes, but it depends on how the number is currently used. We check this at the start and tell you exactly what's involved.
How much does WhatsApp automation cost?
There are a few parts: our setup and build, the platform or tool you run it on, and Meta's charges for certain message types. We estimate these based on your expected message volume.
Will customers feel they're talking to a robot?
We design flows to be short, helpful, and clearly labelled, with an easy way to reach a person at any time. Automation handles the routine questions and speeds up first contact, and your team takes over for anything that needs a human.
Can WhatsApp connect to my CRM or spreadsheet?
Yes. We can send new leads, conversation details, and status updates into your CRM, Google Sheets, or email automatically.
Ready to talk it through?
Tell us what you have and what you want to achieve. We'll reply with an honest recommendation and a clear next step.
Plan your WhatsApp automation